I'm a bad customer service

First I asked the customer which specifically which item she wanted when it's clearly stated on the email subject.

Then I sent her Maybank account when she clearly said she wants to pay through CIMB.

Then I realized my mistake and sent her another email stating 'You not want to pay through CIMB right?'

What kind of English was that? T_____T Then I realized my mistake again and correct my English.

Finally I decided I should send her a brand new email with all the correct information. Not a very good customer service huh?

Way to go Ping Ping. =))) Will improve next time.

*** Am half a customer service in The Manni-Queen.